Customer Support Representative - Omaha, NE area ONLY
Company: Fidelity Investments
Location: Lincoln
Posted on: October 19, 2024
Job Description:
Job Description:Do you genuinely enjoy making a difference in
the lives of others while primarily working from home? If you
answered "yes" and are a customer service-minded champion, we are
hiring Customer Support Representatives, also known as Financial
Customer Associates (FCA) who live within 60 miles of the Greater
Omaha metro area.In this full-time position, you can apply your
skills and knowledge in a significant way every day to help others.
In this customer service role, you will help customers feel more
confident, make clearer decisions, and achieve their own financial
dreams. You'll assist with a broad range of needs including
answering questions about their 401k account balance and helping to
make withdrawals, loans, account maintenance, provide education or
resources. - You do not need a finance background to succeed in
this role. ---What to expect---As a new FCA, you'll learn about the
financial services industry, develop your skills, and gain new
experiences.
- Join a training cohort of associates during the first 14 weeks,
spending time training to become a Financial Customer Associate. In
this phase, you will start with basic customer calls and progress
to more sophisticated calls related to our clients 401K plans.
- In the subsequent months, you will continue taking customer
calls to develop and hone your skills. There will be time in the
day (away from assisting customers) to join team activities, get
well-being support, and career coaching.
- Rewards & Recognition: Your achievements will be celebrated as
you progress through the program.
- This is a full-time hourly phone position that also offers the
opportunity to work extra hours based on the business needs and
your availability. You do not need a finance background or a degree
to succeed in the role.The Skills You Bring
- Ability to establish rapport and relationships through
effective communication
- Great listening skills, professionalism, and empathy toward
others to support the challenges of our diverse customers.
- Proficiency in navigating and troubleshooting basic technology
issues or systems.
- Handle a variety of situations and conversations driving
towards a resolution suitable for all
- Self-motivated teammate with strong social skills who brings
energy and passion to the team
- Minimum 1 year of customer service experience
- High School diploma or GED requiredThe Value You Deliver
- A passion for helping people
- Desire for continuous learning, applying new concepts, and
using training and experience to assist with decision-making
- Provide outstanding customer service and communication via
voice or digital channelsOur Investments in YouOur benefit programs
are crafted to help you and your loved ones strike the perfect
balance. Here are a few featured benefits (not all benefits are
listed): Maternal and Parental Leave, Tuition Reimbursement,
Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental
Insurance, Vision Insurance, Disability Insurance, Paid Time off,
Commuter Benefit Program, Backup Dependent Care, Charitable match,
Concierge Services, Wellness Program, and Fitness
Reimbursement.Sound too good to be true? See for yourself and learn
more about our benefits offerings:
- Click to hear from a few of our associates about the
outstanding benefits Fidelity offers: -
- Click to learn more about and how we support our
associatesShifts and Hours: - Monday - Friday, 40 hours per week
(Must have open availability from -7:30am to 11:00pm CST). Overtime
hours are encouraged during peak call periodsFidelity Investments
does not offer work visas for this roleCertifications:Company
Overview Fidelity Investments is a privately held company with a
mission to strengthen the financial well-being of our clients. We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients' money. Join Us At Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a , we
have been recognized by our employees as a top 10 Best Place to
Work in 2024. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined. blends the best of both
onsite and offsite work experiences. Working onsite is important
for our business strategy and our culture. We also value the
benefits that working offsite offers associates. Most hybrid roles
require associates to work onsite all business days of every other
week in a Fidelity office. At Fidelity, we value honesty,
integrity, and the safety of our associates and customers within a
heavily regulated industry. Certain roles may require candidates to
go through a preliminary credit check during the screening process.
Candidates who are presented with a Fidelity offer will need to go
through a background investigation, , and may be asked to provide
additional documentation as requested. This investigation includes
but is not limited to a criminal, civil litigations and regulatory
review, employment, education, and credit review (role dependent).
These investigations will account for 7 years or more of history,
depending on the role. Where permitted by federal or state law,
Fidelity will also conduct a pre-employment drug screen, which will
review for the following substances: Amphetamines, THC (marijuana),
cocaine, opiates, phencyclidine. We invite you to Find Your
Fidelity at . Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to .
We welcome those with experience in jobs such as General, General,
and General and others in the General to apply.
Keywords: Fidelity Investments, Lincoln , Customer Support Representative - Omaha, NE area ONLY, Other , Lincoln, Nebraska
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